Welcome to Flower Delivery Norbury. These Terms & Conditions set out the basis upon which we provide our online flower delivery service in Norbury and the surrounding areas. By placing an order with us, you acknowledge and agree to these terms, which are designed to ensure transparency and satisfaction for all our customers. Please read them carefully before submitting your order.
Our e-commerce flower delivery services cater to customers based in Norbury and neighbouring locations. Whether you are sending flowers to friends, family, or colleagues locally, these Terms & Conditions apply to all orders and agreements made through our online platform within our defined delivery areas.
Flower Delivery Norbury offers you the convenience of placing flower orders online at any time. To complete your order, you must follow the steps outlined on our website, which include:
Once your order is placed, a confirmation will be displayed on-screen, and you may receive an order confirmation with a summary of your purchase. Please note it is your responsibility to check the accuracy of all information provided during ordering. Amendments to details after order submission may not always be possible, especially during peak periods or for orders scheduled for same-day delivery.
While we strive to ensure that all floral products shown on our website are available, flowers are seasonal and subject to availability. In the unlikely event a particular flower or arrangement is not available, we reserve the right to substitute a similar flower or arrangement of equal or greater value and appearance, matching your chosen style and colour scheme as closely as possible. If a significant substitution is necessary, we will contact you to discuss alternatives where feasible.
We aim to deliver all orders within your chosen delivery slot where possible. Delivery is made by our trusted team of drivers across Norbury and surrounding areas. It is vital that the recipient’s details provided are complete and accurate. We cannot be responsible for missed or failed deliveries where incomplete or incorrect details are provided. If the recipient is unavailable, we may attempt to leave the flowers with a neighbour or in a safe place, with a delivery card to notify them. For buildings requiring special access (such as flats or offices), please include full instructions. Additional charges may apply for redelivery or delivery to areas outside our standard delivery zone.
All prices displayed on the Flower Delivery Norbury website are in Pounds Sterling (GBP) and include applicable VAT. Payment is required in full at the time of placing your order.
We accept a variety of payment methods, outlined on our website at checkout. By submitting your payment information, you confirm that you are authorised to use the method chosen and that you have sufficient funds or credit to complete the payment. Your order will not be processed until full payment is received and authorised.
If you wish to cancel or amend your order, please do so as soon as possible. Cancellations must be requested before your order enters the preparation or delivery stage, typically 24 hours before your selected delivery date. If your order has already been prepared, dispatched, or delivered, we regret it may not be possible to make any changes or issue a refund, due to the perishable nature of flowers.
If your order is for a future date, amendments may be possible, subject to availability of flowers and delivery capacity. For cancellation requests made within the required notice period, we will process your refund using your original payment method. We reserve the right to deduct reasonable costs already incurred in preparation of your order, where applicable.
We take great pride in the quality and freshness of our flowers. If you are not entirely satisfied with your order, please notify us within 24 hours of delivery with photographic evidence of the issue. Claims regarding quality or damage made after this period may not be eligible for refund or replacement due to the perishable nature of flowers.
Upon validating your claim, we may offer an appropriate remedy, which could include a replacement delivery or refund, at our discretion. Refunds will be made using the same payment method you used to place your order. This does not affect your statutory rights.
To the fullest extent permitted by law, Flower Delivery Norbury shall not be liable for any loss or damage resulting from:
Our aggregate liability to you arising from any order shall not exceed the value of that order. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
All content, images, logos, and materials displayed on the Flower Delivery Norbury website are protected by intellectual property laws. You may not reproduce, copy, or use any content from our site for commercial purposes without our express written permission. Use of the website is permitted for lawful personal purposes relating to ordering flowers for delivery within Norbury and the surrounding area.
We are committed to protecting your privacy. Information you provide during the ordering process is used solely for the purpose of fulfilling your order, processing payment, and delivering flowers as requested. We do not sell, trade, or share your personal data with third parties for marketing purposes. Please review our Privacy Policy for further details on how we handle customer information in line with the Data Protection Act 2018 and UK GDPR.
These Terms & Conditions, and any disputes arising out of or relating to your order or use of Flower Delivery Norbury’s service, are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
We reserve the right to amend or update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to check for updates prior to placing each order. Continued use of our service following such changes constitutes your acceptance of the revised Terms & Conditions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions represent the entire agreement between you and Flower Delivery Norbury relating to the supply of flower delivery services in Norbury and surrounding areas and supersede all prior agreements, representations, or understandings.
By placing an order with Flower Delivery Norbury, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Should you have any questions or require clarification regarding these terms, please refer to the information provided on our website before placing your order.
Note: These Terms & Conditions apply to all customers placing orders for flower delivery with Flower Delivery Norbury, encompassing Norbury and its neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Norbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Norbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
