At Flower Delivery Norbury, we take immense pride in serving households and businesses within the local Norbury area. Our mission is to deliver only the freshest, most beautiful blooms to your doorstep, every time. We want you to be fully satisfied with each delivery. To that end, our Returns, Refunds & Complaints policy is crafted with your peace of mind in mind, ensuring you always enjoy the finest quality flowers and exceptional customer care.
Every bouquet leaving our Norbury shop is carefully hand-prepared and securely packaged. However, if your flowers arrive visibly damaged, wilted, or not in optimal condition, please notify us as soon as possible after delivery. Kindly provide clear photos of both the packaging and the damaged flowers to help us assess the issue swiftly. Early notification allows us to resolve your complaint quickly and ensure you receive the flowers you deserve.
We stand by our Fresh Flowers Guarantee for all Norbury deliveries. Our flowers are sourced daily and specifically arranged to maximise vase life. We promise that your flowers will stay fresh for at least 5 days when cared for as directed, beginning from the time of delivery. If your flowers do not meet this freshness standard, or deteriorate significantly sooner despite correct care, please let us know within the 5-day window so we can make it right.
Your satisfaction is our priority. Upon reviewing your claim regarding damaged or not-fresh flowers, we offer you several remedies:
Your chosen option will be processed promptly once we have all the necessary details. We are committed to making things right for every Norbury customer.
If you experience any issue with our flowers or service, please notify us as promptly as possible. Include your order details, a clear description of the concern, and any supporting photos if applicable. Our experienced Norbury team will acknowledge your complaint and aim to resolve most issues within 1–2 business days. If further investigation is needed, we will keep you updated until a resolution is reached. We take all feedback seriously, using it to continually enhance our products and services for the Norbury community.
With years of experience and passion for floristry, Flower Delivery Norbury is proud to be your local fresh flower expert. We serve both private households and businesses across Norbury and nearby areas. Our reputation is built on reliability, freshness, and genuine customer care. Thank you for choosing us for your floral needs—we look forward to delighting you with every bouquet!
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